Refunds and Returns

Thank you for choosing JINHUARONG TECHNOLOGY SERVICE CO., LIMITED! We are committed to providing you with a hassle-free refund and exchange service. Below is our refund policy and guide:

1. Scope of Application

•  Purchases from Our Website: Only products purchased on suavelinda.com can be returned to JINHUARONG TECHNOLOGY SERVICE CO., LIMITED for a refund or exchange. Products purchased from department stores, specialty retailers, or other locations must be returned to their original point of purchase.

•  Allergic Reactions: If you have an allergic reaction to a product, you have the option to exchange or return it for a refund.

•  Damaged During Shipping: If a product is damaged while being shipped to you by us, JINHUARONG TECHNOLOGY SERVICE CO., LIMITED will provide you with a full refund or exchange. We will reimburse return postage for damaged, defective, or incorrectly sent products, and the refund will be issued through the original form of payment.

2. Return Process

•  Complete the Return Form: Before returning, please contact us via email or service phone first. Our staff will provide feedback within 2 working days regarding the return address and other details. Our staff will provide feedback within 2 working days regarding the return address and other details.

•  Product Condition: All products must be returned to JINHUARONG TECHNOLOGY SERVICE CO., LIMITED in good condition and unopened. The customer is responsible for the shipping costs incurred when sending the products back to JINHUARONG TECHNOLOGY SERVICE CO., LIMITED.

•  Proof of Purchase: In all cases, original proof of purchase must be provided, and products must be returned within 7 days of receipt for JINHUARONG TECHNOLOGY SERVICE CO., LIMITED to process any refund or exchange.

•Notify Us in Advance: Please email us at [email protected] mailto:[email protected] in advance of your intention to return or exchange a product, so that our staff can assist you with a smooth transaction.

3. Refund Details

•  Shipping Fee Deduction: Please note that JINHUARONG TECHNOLOGY SERVICE CO., LIMITED will deduct the shipping fee from the refund for all orders with “Free shipping” service. The shipping fee for Europe is £10, for North America is £15, and for East Asia (Japan and Korea £15).

•  Keep Your Postal Receipt: Please retain your postal receipt until you are certain that your parcel has been safely received by JINHUARONG TECHNOLOGY SERVICE CO., LIMITED. We may need to see this if we fail to receive your package.

•  Refund Processing Time: We will do our best to process returns within 10 business days of receipt, and a refund will be issued through the credit card used for payment.

Contact Information

•  Customer Service Email: [email protected]

•  Customer Service Phone: +852 6979 8450

•  Business Hours: Monday to Friday, 9:00 AM - 6:00 PM